By placing your order, you agree to having read all of the terms below, and agree with them.
Contact
If you have questions about your order, please contact me at info@giselaboleij.com, with your order number and your full name.
Privacy
When you place an order, you have to fill in some personal details. I need these detail to complete the order. Your personal data will only be used for this purpose. After the order is completed I will delete this data within 6 weeks.
Production and quality of the products
All products seen in my web shop are either handmade or produced in the Netherlands. Prints and cards are printed in the Netherlands and all paper has a FSC certificate.
Please note that the actual product might look different in real life from the screen as every screen has different settings.
Rights – You buy the product, not the copyright
It’s not allowed to copy the product you bought, or use it for commercial purposes (like a logo, flyers, website, etc.). If you do want to use it for commercial purposes, please get in contact with me.
All rights of the products and illustrations bought via the webshop will remain the property of Gisela Boleij. Products of Gisela Boleij may under no circumstances be copied or used to produce a new product.
Copyright remains in all instances with Gisela Boleij and copyright infringement will be dealt with.
Placing an order
You can buy a product by clicking the respective add to cart button. To view your cart at any time, click the “View cart” button at the top of the page. At the checkout you will be asked for a few details that I need to be able to complete your order.
When you have made your payment, you will receive an order confirmation on the email address that you have added on checkout.
When your order is shipped out, you will receive a second email.
If you do not receive a confirmation email within 6 hours, please contact me. The shipping-costs will be added to the total amount at the checkout.
All orders will be sent within 2 days.
Ordering for a friend/family/other
Your order will be shipped to the address you fill out in ‘billing & shipping’. If you’re ordering something for someone else and want to have it delivered at a different address, please fill out that address there.
Invoices and receipts
When you order I will not include receipts or invoices in the package. You will receive the invoice upon ordering in my shop via email. You can safely order gifts this way!
If you need an invoice for your business, make sure you fill out your business address as the shipping address, and include your business name in the checkout process.
Item out of stock
All products are made in a limited run. This means that if a product is sold out, it’s likely it will not be re-produced (unless noted otherwise). It’s not possible to do prints or production on demand. I currently do not offer personalised products.
Payment methods
You can pay either with iDeal, Paypal, Bancontact or Sofort in my shop.
I do not work with bank transfers.
Shipping costs
All shipping costs include postage, packaging and processing of the order. All orders are send through PostNL, the only option I have in the Netherlands right now. This service is not cheap unfortunately, and as I’m a small web shop I cannot make deals with this service for cheaper postage. This means prices are standard.
Shipping rates are based on the total weight of the parcel, not the size.
If you place your order, you see an overview of all the costs including shipping before you make your order final. The shipping-costs will be added to the total amount at the checkout.
Packaging/envelopes
All orders are send in packages/envelopes that have a maximum size of 38 x 26,5 x 3,2 cm / 15 x 10.5 x 1.3 inches unless noted otherwise.
I package every order very carefully by using cardboard envelopes for prints. This means the package is slightly heavier and therefore a bit more expensive. I do this to make sure your print doesn’t arrive to you folded or bent, which would be the case with a paper envelope and no extra protection.
Please note I try to refrain from using plastic as much as I can but in some cases I have to use it to protect the products. All prints are sealed in plastic or corn starch ‘plastic’.
I use recycled packing materials wherever I can.
Countries
I ship to the countries that are listed on checkout. If your country isn’t listed, I currently can’t ship it to you unfortunately.
Shipping times
The customs service in your country might take a longer period of time to send the package to your place. This is the reason some delivery times may vary. It all boils down to the country you live in. From my experience, the timings usually are:
Netherlands: 2-5 days
Europe: 5-14 days
United States and Canada: 10-30 days (please note that some letters and packages might stay at border control a bit longer)
Australia: 10-30 days
Rest of the world: 1-8 weeks
For no particular reason some postal services keep packages and envelopes for longer periods of time at their centres, or at border patrol. It might take up to 6 weeks within Europe before they transit the package. Within Europe, please allow a maximum of 6 weeks for arriving, and outside Europe 12 weeks.
Envelope has been openened and resealed
Occasionally border patrol will open packages and envelopes to check the contents. This happens mostly at the US, Canada, South-America, Australia and New Zealand border. Please contact border control in your country to ask for more information.
Track and trace
Within the Netherlands: Every item is available with Track and Trace. If you choose to send it without track and trace, it cannot be traced.
Outside the Netherlands: You can choose your preferred shipping method, shipping with track and trace is available.
When you pick ‘(International) shipping with track and trace’, you can see where your package is located and file a complaint when your package is damaged.
Please note that packages with track and trace take longer on average to arrived than regular packages as they get stored at border control longer.
If you choose to have your order shipped without track and trace, it cannot be traced. After your order has been shipped, I cannot add track and trace, as this has to be added before an envelope or package has been shipped out.
Track your package
Go to: https://www.internationalparceltracking.com, fill out your code, country and postal code and see where it’s located.
With insured shipping I can get a refund from the postal services, though please note that PostNL is allowed to deliver the package within one year after sending without refunding money.
Refunds and exchanges
If an order reaches you in good condition but you aren’t satisfied, it unfortunately isn’t possible to return or change your order.
Wrong item received
Sometimes mistakes happen: in case you received the wrong product, please email me a photo of your order as you received it and your order number. I will send you the right item on my own costs of course.Please do this only by email (you’ll find the address below) Only claims through email will be dealt with. E-mail: info@giselaboleij.com
Lost/damaged package
If you chose ‘(international) shipping with track and trace’, you get a track and trace code to see where your package is at that moment.
Go to: https://www.internationalparceltracking.com, fill out your code, country and postal code and see where it’s located.
Please check your order as soon as it is delivered. When your order is damaged or broken, please contact me by mail within 1 week and send a picture of the damage with your message. After I’ve received your email, I will send the product again.
These terms and conditions apply to all purchases made in my webshop. Once you have placed your order, you automatically also agree with these conditions.
